Category: Product Management
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the distance from researcher to insight
I’m a people researcher. Call it user research, customer research, or product research. The work involves building rich qualitative or quantitative datasets, digging into that data, analyzing patterns, surfacing insights, and translating all of it into something stakeholders can use to make better design, product, engineering, and business decisions. What…
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timeliness, not speed
Researchers often get measured on speed. How quickly can you turn around a study? Can you deliver insights in two weeks instead of four? The pressure is increasing, especially with the advent of AI research tools that center speed-to-insight as a key value proposition. The message is clear: faster is…
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kayfabe research
Kayfabe is a term for scripted conflict and wrestling storylines that fans know are not real but engage with anyway. It’s performance masquerading as reality, and it works partly because the emotional response, which is real for the audience, matters more than truth. It doesn’t matter that the wrestlers aren’t…
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metrics
This is part of a series about metrics that wasn’t planned as such. I’ve got a lot of grievances to air, and today I’m focused on metrics that mask bad experiences and others that perpetuate false or misleading narratives. Take engagement metrics for AI chatbots. I imagine that there are…
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good product management
I recently started Stanford Online’s PM course, and one of the first pre-readings assigned was a blog post by Ben Horowitz, Good PM / Bad PM. It’s an old post, but you can find several more recent attempts (not by Ben Horowitz) that riff on the same core ideas. There…
jordan beck, phd 