I write about topics that matter to me and that should matter to analysts, designers, researchers, and strategists.
dresden #1
I re-read Slaughterhouse-Five earlier this year. It’s an unnerving and funny read that centers on an American POW named Billy Pilgrim who was captured by the Germans and kept in a slaughterhouse in Dresden. Although he becomes “unstuck in time,”…
Keep readingcomplexity is the story
How do we make [the story] more compelling? How do we keep people engaged? These are questions I get from time to time about research presentations and they reveal an assumption I keep running into: that data need to be…
Keep readingthe researcher–insight gap
I’m a people researcher. Call it user research, customer research, or product research. The work involves building rich qualitative or quantitative datasets, digging into that data, analyzing patterns, surfacing insights, and translating all of it into something stakeholders can use…
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