Category: software usability

• research software usability usability usability testing UX Research

  second rule of usability: listen to users

  I’ve noticed a recent uptick in interest in two provocative articles about user research: (1) First Rule of Usability? Don’t Listen to Users and (2) Walmart’s $1.85 Billion Dollar Mistake. In my view, both of these are being used to advocate for exactly the wrong things. User research involves studying…

  March 30, 2023